HELP! Our application causes GPF in MSAJT200.DLL at 001C:2920
Hello, I provide tech support for a VB 3.0 application and we use the
MSAJT200 database engine. Our program is installed onto a harddrive
but reads data (PDF documents) from six cd-rom disks.
Over the past 9 months we have released 3 editions of our application
using the same version of the VB and MSAJT200 files. In our 3rd
release (DEC 96) we have clients who are getting the following error
message, "CSOURCE.EXE has caused a General Protection Fault in module
MSAJT200.DLL at 001C:2920". CSOURCE.EXE is our Visual Basic program.
the 2920 portion of the address on occasions has read '007E','27F3'
and '0000291C'.
The pc's vary in configurations and operating environments.
Hardware ranges from 486's to Pentiums with 8MBs to 24MBs of RAM
Operating Systems include Windows 3.1, WFWG 3.11 and Windows 95
Networks include Windows NT Server 3.51 and Novell, there are also
some "Stand-alones".
CD-ROM drives of all several makes and models including Single, six
and seven disk changers
Other software installed ranges from several applications to one PC
that has only Windows 3.1 and our applcation. Also there are cases
where they have had previous versions of our application and cases
where this version is their first time.
We have tried running Scandisk, Defrag and Memmaker on all PC's where
applicable.
We have tried installing the previous version (96B) of our application
then copying the MSAJT200.DLL from there into a subsequently installed
copy of the newest version (96C).
In one case a the person was reading our data from a locally installed
6 disk changer when he got this error, but when he changed to the
local single disk reader the error went away.
Any ideas or suggestions would be greatly appreciated.
Robert Maudsley
CGF - Technical Support
Website: www.cgf.org
800-854-2670
619-560-8051
