MetaQuest Software ( http://www.*-*-*.com/ ) is e{*filter*}d to announce the release
of Triage - a Diagnostic Software Environment for technical support.

Is your technical support staff spending too much time chasing installation
and configuration problems (incorrect or missing DLL, invalid registry
entries, etc.)? Is your technical support staff spending hours on
the phones with your customers playing the question and answer game? Are you
frustrated with the amount of time you spend resolving problems that prevent
your application from running after the installation of another vendor's
application?

Are your technical support costs getting a larger slice of your company's
overall budget?

Collecting information represents a significant part of the technical
support
process. Triage from MetaQuest Software dramatically cuts technical support
costs by streamlining the process of gathering diagnostic information.

Triage Diagnoses a Complete Range of Problems
---------------------------------------------

Triage can quickly identify common Microsoft Windows installation and
configuration problems including:

- Bad or missing DLLs and drivers
- Multiple versions of a DLL
- Failure to register an OCX
- Disconnected shortcuts
- Invalid or missing registry keys
- Missing or invalid entries in system files (Autoexec.bat, Config.sys, .INI
files)
- Missing application files
- Missing fonts
- Incorrect operating system settings
- Incorrect or incomplete environment variable settings
and much more.

Triage greatly simplifies the information gathering process that ensues when
something goes wrong.  It requires little participation on the part of the
end user, and thus eliminates the frustrating process of having to identify
tricky problems over the phone with a customer that is often less than
technical!

Triage remains completely transparent to the end user.  Since it is bundled
with your application, customers need never know its there, until a
situation requires its use.

To learn how you can add value to your product, increase customer
satisfaction, and lower your technical support costs, visit
               http:/www.metaq.com
to download a FREE evaluation version of Triage.